43%+ contacts supported digitally
Support Services
Provide a digital-first support experience to efficiently resolve issues and help employees work without disruption.
With more people working remotely, businesses are experiencing an increased demand for IT support — driving up costs and requiring considerable time and resources. More support interactions also mean more downtime while employees await resolution. To provide a better employee experience and give employees the timely help they need, at an optimal cost, you need to continuously improve IT support services.
Support Services empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Employees can select the IT support option best suited to their needs, using digital support tools that are underpinned by automation and analytics to reduce manual processes. This turns support services into an important driver that fuels business growth, rather than a high-priced cost center.
43%+ contacts supported digitally
80% of interactions resolved on first contact
More than 31 million support interactions annually in 109 dynamic digital languages and 50 person-to-person languages
Employees easily and intuitively engage with IT support, whether they are leveraging one of DXC’s 300 walk-in centers, video kiosks, IT vending lockers and machines, or digital assistants.
To help employees work without disruption, we provide predictive and proactive analytics that resolve issues before productivity is compromised.
We help you reduce the overall cost of workplace support and empower your employees to focus on their work, not IT support.
Provide a seamless experience to address IT issues quickly through a variety of support capabilities with a modern, digital-first service desk.
Enjoy face-to-face, personalized support with technical experts. We provide services onsite and across virtual and mobile channels, including depot services, self-service IT lockers and vending machines.
Transform and optimize the employee experience through real-time employee insights and intelligence to drive continuous improvement.
"In UPtime™ , we have our virtual digital assistant, a chatbot that works with employees to help them fix an IT device issue on their own, search our knowledge base of articles for more information or connect with a live support agent if the problem can’t be handled in a self-service manner."
Kristie Grinnell
Senior Vice President and CIO
DXC Technology
Consumer and Retail
Manufacturing
Banking and Capital Markets
Modernize, accelerate migrations and create cloud value with DXC and AWS.
Unlock data value and drive innovative digital experiences with edge-to-cloud, as-a-service solutions.
Modernize and achieve tangible cloud and modern workplace business results with DXC and Microsoft.
Automate and optimize workflows and processes to accelerate enterprise transformation with DXC and ServiceNow.
Empower the hybrid workforce with frictionless self-help from DXC and Espressive.