DXC Insurance BPS

Rely on our mix of people and processes — and a modular, digital technology platform — to perform the full spectrum of insurance services, from new business acquisition to claims processing.

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Meet changing customer expectations

Many insurers face significant costs associated with managing legacy platforms. On the other hand, insurers also need to launch new products quickly, enter new markets fast, reduce compliance risk, and scale to meet changing customer expectations.

13M

policies and contracts under administration

200+

conversions from legacy to modern platforms

6000+

insurance BPaaS specialists

Reach new efficiency levels

Our insurance business process services can help at both ends of the spectrum. We provide cost-effective alternatives for closed-block processing, particularly blocks of business running on expensive-to-maintain legacy systems. We can also help insurers reach new markets faster and support new distribution channels — such as digital — more effectively. Whatever your desired outcome, DXC has the expertise and experience to support your company’s growth initiatives and help you achieve new efficiency levels.

DXC is a licensed third-party administrator in the United States and Canada. In June 2021, DXC was granted an Australian Financial Services (AFS) license to deliver claims handling and settlement services aligning with the Australian Securities and Investment Commission (ASIC) obligations and requirements.

Proven results: DXC conversational AI solution increased self-service adoption rate by 40% in the first 90 days.

Everest recognizes DXC as Leader in digital claims for P&C

DXC Technology has been named a Leader, the highest designation possible, in Everest Group’s PEAK Matrix for Digital Claims in Property and Casualty (P&C) Insurance Solution Provider 2023 report. This report assessed 17 digital P&C claims solution providers across key capabilities. DXC was named a Leader based on its vision, customer experiences, capabilities and key investments and partnerships in the digital claims area.

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Industry-leading expertise

DXC’s expertise is founded on a portfolio of market-leading, core insurance software. Our BPS operations include robotics for insurance process automation, self-service enhancements, mobility options, e-delivery, borderless workforce, as-a-service offerings and a cognitive contact center. In addition, we provide valuable insights for improved decision-making. Let us help you deliver better business results.

Capabilities

hands of child receiving plant from adult

Business process services: Life and wealth

Accelerate growth and facilitate transformation, while reducing complexity and costs.

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Business process services: Property and casualty

Increase speed to market with new products, simplify operations and reduce cost.

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Explore more customer stories

“We began with a strategy of outsourcing areas where we can leverage the expertise and continuing investment in core competencies of select partners. So it’s critical that our providers can work alongside us from the beginning of a transaction to the end.”

Enrico Treglia
Chief Operating Officer
Wilton Re

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Perspectives

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Conversational AI transforms the insurance conversation

Conversational AI is automating customer service and consumer interaction in the insurance industry, providing capabilities to grow customer conversion and improve IVR authentication and call routing.

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How BPS frameworks help insurers modernize and improve the customer experience

Shifting open- and closed-block processing to business process services frees insurers to focus on new ideas and markets.

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Cognitive computing: A powerful enabler of insurance customer service

Insurance process automation that augments human intelligence can improve customer satisfaction.

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Partners and key collaborators

Explore our partner ecosystem

AWS

Reimagine insurance business processes in the cloud and create business value with DXC and AWS.

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IBM

Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.

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ServiceNow

Automate and optimize workflows and processes to accelerate enterprise transformation.

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ABBYY

Move from task automation to hyper-automation using AI and other digital technologies.

Blue Prism

Unlock the power of human and digital workforce collaboration with an innovative intelligent automation platform.

AMELIA

Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.

DXC Insurance BPS

Meet changing customer expectations

Reach new efficiency levels

Everest recognizes DXC as Leader in digital claims for P&C

Industry-leading expertise

Conversational AI transforms the insurance conversation

How BPS frameworks help insurers modernize and improve the customer experience

Cognitive computing: A powerful enabler of insurance customer service

Connect with DXC