“High-calibre plenary sessions and panel discussions, engaging and insightful breakout sessions with industry peers, and good networking opportunity. The conference was very, very well organized.”
9:00 a.m. – 9:15 a.m.
Welcome and opening remarks
Hosted and emceed by Dr. Michael Neary, Managing Director, Insurance, Asia Pacific, Middle East & Africa, DXC Technology
Seelan Nayagam, President, Asia Pacific, DXC Technology
9:15 a.m. – 10:15 a.m.
General session | Keynote: Working together to prepare for the future
Ray August, President, Insurance Software & BPS, DXC Technology
Annmarie Fini, Vice President, Customer Experience, Insurance Software & BPS, DXC Technology
Eddie Jones, Director, Market Strategy, Insurance Software & BPS, DXC Technology
Join Ray August, along with members of the DXC team, to kick off our time together. During this opening session, Ray will share the investments DXC is making to help our customer community prepare for the future, highlighting how feedback from our customer community is shaping our solution strategies and product roadmaps.
10:15 a.m. – 10:30 a.m.
Break
10:30 a.m. – 12:00 p.m.
Breakout session | Life and Wealth community meeting: Driving growth and modernisation with DXC Assure Integral
Lynette Mogridge-Khan, Insurance and Superannuation Subject Matter Expert, DXC
Pradeep Panicker, Delivery Manager Australia, and New Zealand, Insurance Solutions, DXC Technology
Sashi Rajagopal, Director, Insurance Software, Asia Pacific, Middle East & Africa, DXC Technology
Venkatesh Senthamarai, Product Manager, Insurance Solutions, DXC Technology
Join DXC product experts to explore the investments we’re making to help you modernise and grow your business. In this session, you’ll learn how you can modernise any core policy administration system, including Life 400, Life 38 and PMS, with DXC Assure Integral. You’ll see new capabilities in action and gain insight into how DXC solutions can help simplify your technology architecture, contain infrastructure costs and manage regulatory change. Plus, you’ll collaborate with peers and DXC experts around strategies to advance our solutions and services – and drive your success.
Breakout session | Claims community meeting: Innovation in claims management
Simon Bailey, Principal - New Markets – Claims Management Services, DXC Technology
John Fleming, Worker Compensation General Manager, DXC Technology
Eddie Jones, Director, Market Strategy, Insurance Software & BPS, DXC Technology
Dr Alex Kokkonen, DXC Leading Edge Senior Researcher & Advisor, DXC Technology
Greg Pineo, Head of Communications, DXC Claims Management Services, DXC Technology
Building on a 50+ year foundation, DXC’s claims management services effectively combine people, processes and technology to enhance capability, performance and compliance – and provide a superior experience that drives customer satisfaction. During this session, we’ll explore recent and upcoming innovations in AI, data and analytics, and our AFSL capability. Most importantly, we’ll answer questions, gather your feedback and discuss how we work together to advance our solutions and services.
Breakout session | General insurance and broking community meeting: Investing to support the broking lifecycle
Christopher Eyres, Insurance Software Lead, Australia, and New Zealand, DXC Technology
Abdul Sajwani, Service Delivery Manager, Australia, and New Zealand, Global XB and XII, DXC Technology
Greg Willis, Cloud Practice Lead, DXC Technology
Join DXC team members and peers to explore the investments we’re making to support our broking community. With a product suite that embraces all aspects of the broking lifecycle from initial enquiry and quote through firm order, technical accounting, billing and collections, claims, risk management, and full Insurance Brokers Agent (IBA) functionality and market interfaces, DXC is helping insurance brokers tackle some of their greatest challenges. In this session, we’ll demonstrate recent innovations, and discuss our plans to advance our community and solutions.
12:00 p.m. – 1:00 p.m.
Lunch and networking
Continue conversations with your peers and DXC team members over lunch.
1:00 p.m. – 1:30 p.m.
General session | Insights from the voice of the consumer
Dr Alex Kokkonen, DXC Leading Edge Senior Researcher & Advisor, DXC Technology
With personalised digital experiences permeating nearly every aspect of a person’s life, consumers now demand personalised digital engagement from their insurance providers. During this session, we’ll dive into insurance consumer trends, highlighting valuable takeaways from DXC’s latest consumer research.
1:30 p.m. – 2:00 p.m.
General session | Artificial Intelligence: Innovations and impacts
Employing artificial intelligence (AI) to solve business challenges isn’t new; however, AI innovations are rapidly expanding and evolving, and businesses must determine how to leverage new technology. From data mining to deep learning, large language models to generative AI, this thought-provoking session will explore AI innovations – and potential impacts.
2:00 p.m. – 2:20 p.m.
General session | Driving outcomes in our insurance ecosystem
Chad Hersh, Head of Worldwide Market Development, Life Insurance, AWS
Matthew Talbot, Head of FSI, APJ, ServiceNow
Moderated by Joel Dane, Director - Asia Pacific, Alliances & Partnerships at DXC Technology
As we work together to modernise the insurance industry, partnerships are critical to our collective success. In this session, you’ll hear from ecosystem partners, who are collaborating with DXC and our mutual customers to drive outcomes. Come away with illustrative examples of ways we can all work together to prepare for the future of insurance.
2:20 p.m. – 2:35 p.m.
Break
2:35 p.m. – 3:15 p.m.
General session | Panel discussion: Perspectives on the journey to modernisation
Troy Filipcevic, CEO & Founder, Emergence
Bronwyn Kirwan, Chief Sales and Service Officer, Fidelity Life
Moderated by Prue Willsford, CEO, Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
How are insurers modernising their businesses to compete more effectively and stay relevant amidst dynamic market conditions? During this interactive session, we’ll explore this question with industry leaders and gain their perspectives on timely topics, such as evaluating and managing risk and cost principles and navigating the balance between maintaining existing solutions and making technology investments to capture new opportunities. You’ll gain actionable insights from leaders who are transforming their businesses – and our industry!
3:15 p.m. – 4:15 p.m.
General session | The next 20 years
Bill Pieroni, Chief Executive Officer, ACORD
What does the future look like for the insurance industry? What software and service innovations do insurers want to see as we look toward the next 20 years, and what role does AI play? In this session, we’ll explore valuable new insights from recent ACORD research.
4:15 p.m. – 4:30 p.m.
Closing remarks
Dr. Michael Neary, Managing Director, Insurance, Asia Pacific, Middle East & Africa, DXC Technology
While our time together at DXC Connect Insurance Executive Forum may come to an end, the learning and collaboration will continue. In this final session, we’ll highlight key takeaways from our time together and opportunities to stay involved moving forward.
4:30 p.m. – 6:30 p.m.
Networking reception and DXC Invitational launch
Join us for an evening of deepening connections with members of the DXC team and other insurance leaders.
In addition to sharing feedback and continuing conversations from a day of thought-provoking content, we’ll officially launch the 2023 DXC Invitational, a competition for late-stage start-ups and scale-ups to help drive innovation in the insurance industry. You’ll hear directly from a leading AI start-up and discover how it is applying innovation to the insurance industry.
